Local
City of Harbor Point
“By the Sea, Together” · est. 1872
Harbor Point is a small-but-modern coastal city whose IT team is lean, cloud-first, and obsessed with resident experience: permits, licensing, code enforcement, public records.
Security posture. Harbor Point runs entirely on Nintex Automation Cloud + Nintex Apps. Demos here showcase a fast path from form to flow to fulfillment with no on-prem footprint.
Use cases
4 scenarios staged inside Harbor Point. Each links out to a real Nintex build once the build is wired in.
Building permit application & inspection scheduling
Permit Tech · Building Inspector · Contractor
Harbor Point processes about 1,200 building permits a year. Today, applicants email plans, the front desk emails inspectors, inspectors text contractors, and certificates of occupancy get typed up in Word. Nothing's tracked, fees get missed, and the median permit takes 38 days. Harbor Point's published target is 21.
Business license issuance & annual renewal
Business Owner · City Clerk
Harbor Point sends 4,800 paper renewal notices each January; ~22% are returned undeliverable, payments arrive in a dozen forms, and tax certificates get printed late.
Citizen 311 / code enforcement intake
Resident · Code Inspector
Residents call the front desk to report potholes, illegal dumping, and graffiti; dispatch is manual, follow-up is ad hoc, and 'closed' tickets don't always mean 'fixed'.
Public records request (Sunshine Law)
City Clerk · Requester
Harbor Point's records requests come in via email, web form, walk-ins, and the mayor's office. There's no single queue or SLA visibility.